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Meet your customers where they are Fragmented customer communication comes together with continuity across voice, email, SMS, webchat, video, and social media. Strike the right balance with inbound and outbound calls Deliver personalized service, proactively communicate with customers, and align agents with your traffic as it ebbs and flows with automatic adjustments. Speed things up with intelligent virtual agents (IVA) Handle high call volumes with self-service interactive voice response (IVR) and let IVAs manage the routine things so that your live agents can take the calls that need a more human touch. Your contact center and agents reach their full potential Workforce management (WFM) and workforce optimization (WFO) capabilities give businesses the tools to forecast, accurately staff, and improve agent performance.